Terms of Service

Service Agreement

By requesting HVAC services from Ads Heating & Cooling LLC, you agree to these Terms of Service. Our services include installation, repair, maintenance, and emergency HVAC services throughout North Alabama.

Service Standards

We commit to providing professional HVAC services with the following standards:

• Professional and reliable technicians
• Quality workmanship and materials
• Fair and transparent pricing
• Respectful and courteous service
• Clean work areas and property protection
• Clear communication throughout the service process

Customer Responsibilities

To ensure successful service delivery, customers are responsible for:

• Providing safe and accessible work areas
• Disclosing any relevant system history or issues
• Ensuring electrical power is available for equipment operation
• Clearing areas around HVAC equipment
• Following any pre-service instructions provided by our team
• Making timely payment for services rendered

Pricing and Payment

Our pricing structure is designed to be fair and transparent:

• Free estimates for new installations and major repairs
• Written quotes provided before work begins
• No hidden fees or surprise charges
• Payment due upon completion of service
• Accepted payment methods: cash, check, major credit cards
• Financing options available for qualifying customers

Warranties

We stand behind our work with comprehensive warranty coverage:

• Parts warranty: Varies by manufacturer (typically 1-10 years)
• Labor warranty: 30 days on repairs
• Installation warranty: 1 year on workmanship
• Maintenance plan benefits: Priority service and extended coverage

Service terms may vary based on service type and equipment. Specific service details will be provided in writing with your service agreement.

Emergency Services

For urgent HVAC issues, we offer 24/7 emergency service:

• Emergency service is available throughout our coverage area
• Response times typically range from 1-4 hours
• Emergency service may incur additional fees
• We will inform customers of any emergency service charges upfront

Limitations of Liability

While we strive for excellence, our liability is limited to the value of services provided. We are not liable for:

• Indirect or consequential damages
• Damages due to pre-existing conditions
• Normal wear and tear beyond our control
• Damage from misuse, neglect, or unauthorized modifications

Service Cancellation

Customers may cancel scheduled services under the following conditions:

• Cancellation must be requested at least 24 hours in advance
• Emergency service cancellations may not be possible
• Work in progress may be subject to partial charges
• No cancellation fees for standard scheduled maintenance

Dispute Resolution

If issues arise with our services, we encourage direct communication first. If resolution cannot be reached through direct discussion, we can:

• Arrange for service review and correction
• Provide alternative solutions
• Work with local consumer protection agencies
• Consider mediation if both parties agree

Contact Information

For questions about these Terms of Service or to discuss service concerns, please contact us:

Terms Updates

We may update these Terms of Service to reflect changes in our practices or legal requirements. Customers will be notified of significant changes.

Last updated: November 26, 2024