Refund Policy | Ads Heating & Cooling LLC

Our Customer Service Commitment

Ads Heating & Cooling LLC is committed to providing high-quality HVAC services and ensuring complete customer satisfaction. We stand behind our work and are dedicated to resolving any issues that may arise during or after our service delivery.

Service Quality Guarantee

We commit to the quality of our workmanship and materials. If you are not satisfied with our service, we will work with you to make it right. Our goal is to exceed your expectations and provide reliable, efficient HVAC solutions.

Refund and Service Policies

Diagnostic and Inspection Services

For diagnostic work and system inspections, payment is due upon completion of the service.

Diagnostic fees are non-refundable once service is performed
If we cannot diagnose the problem, diagnostic fee may be waived
Written reports provided for all inspections
Second opinion consultations available

Repair Services

For HVAC repairs, we offer satisfaction commitment on completed work.

30-day warranty on parts and labor
Same issue returns within warranty period - no charge
Refund available if repair fails within warranty period
Emergency repairs subject to different terms

Installation Services

Full system installations come with comprehensive warranties.

Complete system installation warranty
Parts warranty varies by manufacturer (1-10 years)
Installation labor warranty (1-2 years)
No refund on installed systems unless defective

Maintenance Plans

Annual maintenance plan memberships come with money-back commitment.

30-day money-back commitment for new members
Prorated refunds for mid-year cancellations
Transferable to new property owners
No refunds for completed service visits

Refund Process

How to Request a Refund

To request a refund or report an issue with our service:

Contact us within 30 days of service completion
Provide detailed description of the issue
Include service invoice or work order number
Allow 5-7 business days for review

Refund Eligibility

Refunds may be provided in the following circumstances:

Service not performed as agreed or described
Defective parts or materials (manufacturer warranty)
Incomplete work or failure to meet agreed standards
Duplicate billing or pricing errors
Emergency service cancellation under specific conditions

Refund Processing

Approved refunds will be processed using the original payment method within 10-14 business days. For cash payments or situations requiring alternative arrangements, we will work with you to determine the best refund method.

Warranty Terms and Conditions

What Our Warranties Cover

Defects in workmanship and installation
Faulty parts supplied by us (manufacturer warranty)
System performance issues due to our service
Damage caused during our work (limited coverage)

What Warranties Do Not Cover

Normal wear and tear
Damage from misuse, neglect, or improper maintenance
External factors (power surges, weather, etc.)
Pre-existing conditions or system age-related issues
Modifications made by others after our service

Service Disputes and Resolution

We believe in transparent communication and fair resolution of any concerns. If you are unsatisfied with our service:

Step 1: Contact Us

Reach out to our customer service team to discuss your concerns.

Step 2: Service Review

We will review the work performed and investigate your concerns thoroughly.

Step 3: Resolution Plan

We will propose a fair resolution, which may include re-service, partial refund, or full refund.

Step 4: Follow-Up

We follow up to ensure your complete satisfaction with the resolution.

Payment and Cancellation Policies

Payment Terms

Standard payment terms for our services:

Diagnostic and minor repairs: Payment due at completion
Major repairs: 50% deposit, balance due upon completion
Installations: 25% deposit, milestone payments, final payment on completion
Emergency services: Payment may be required upfront

Cancellation Policy

For scheduled service appointments:

Cancel 24+ hours in advance: No charge
Cancel 2-24 hours in advance: $50 cancellation fee
Same-day cancellation or no-show: $100 fee
Emergency service cancellation: Contact us immediately

Legal Compliance

This refund policy complies with all applicable federal and state regulations regarding consumer protection and HVAC service standards. Our policies are designed to be fair and transparent while protecting the rights of both our customers and our business.

Updates to This Policy

We may update this Refund Policy from time to time to reflect changes in our business practices or legal requirements. Any changes will be posted on this page with an updated revision date.

Contact Us

If you have questions about our refund policy or need to request service, please contact us:

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Phone

(256) 508-4464

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Email

quincyguzman@adsacrepair.com

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Address

325 Henry Taylor Rd, New Market, AL, 35761-8400